Reasons not receiving gift voucher?

eGift Certificates are delivered via email. If you have confirmed the recipient's email address but the virtual gift certificate has not been received within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:

• Spam filter blocked email or routed it to a bulk/spam folder.
• Recipient's firewall blocked the email.
• Email inbox is full.
• Invalid email address.
• If a spam filter is blocking emails, the email options will need to be modified.

If you need require assistance, please contact customer support.